1) Our Scope and Sales Model

ZAY TECHNOLOGY INDUSTRY AND TRADE LIMITED COMPANY (“ZAY TECHNOLOGY”) is a company operating in the field of liquid filling machines, capping and labeling modules, end-of-line systems and turnkey production lines. B2B (business-to-business) It is an engineering and manufacturing company that operates on a sales model.

Our website is for informational and communication purposes only. On the site... online payment, shopping cart or instant purchase There is no infrastructure in place. All sales processes proceed through the following stages: needs analysis based on requests received via WhatsApp, phone, email, and contact form; technical proposal, pricing, mutual agreement, and contract/proforma invoice.

Due to its structure, these sales do not fall under standard retail or distance selling. Therefore, refund and return conditions are not subject to the "unconditional return" concept in consumer transactions; B2B contract terms, order conditions, and technical agreements. It is implemented within that framework.

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2) Our Custom Production and Return Policy

Most of the machine and production line solutions offered by ZAY TECHNOLOGY are tailored to the type of packaging to be used (PET, glass, tin can, drum, barrel, jar, bucket, etc.), the physical and chemical properties of the product, the targeted capacity, hygiene level, facility conditions, and the technical options requested by the customer. It is designed and configured specifically to order..

Therefore, unlike mass production and standard product logic, each project involves engineering work specific to the customer's needs. In this context:

• In machines that are manufactured or configured specifically to order The right of unconditional return does not apply..

• Requests for returns or refunds will only be accepted on the grounds of breach of contract or Defect or technical inadequacy originating from ZAY TECHNOLOGY These situations are taken into consideration.

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3) Order Cancellation (Depending on Production Stage)

Order cancellation requests are handled according to the production stage:

    3.1 Before Production Begins

The order can be cancelled before it is included in the production plan. This happened at this stage. engineering/planning/procurement booking If there are expenses such as these, they will be taken into account in the refund calculation.

    3.2 After Production Begins

In case of a cancellation request after production has begun, the refund amount will be calculated by deducting the labor costs, materials cut, parts specially sourced for the order, and non-returnable items.

    3.3 Ready for Delivery / Shipping Stage

Once the product is ready for shipment, cancellation is only possible with a special evaluation. Costs such as packaging/logistics/warehousing fees are included in the refund calculation.

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4) Post-Delivery Nonconformity and Resolution Process

The delivered product failure to meet the technical specifications stated in the contract or manufacturing defect If found, the process is carried out in the following order:

1. Control & detection (photo/video, remote support, field inspection, etc.)

2. The primary solution: adjustment/repair/part replacement/commissioning correction

3. If the problem cannot be resolved within a reasonable time and the fault is due to ZAY TECHNOLOGY:

   • price reduction,

   • değişim,

   • refund

     The options are evaluated within the framework of the contract and legislation.

Note: In the non-conformity assessment, factors such as the product/packaging sample provided by the customer, facility infrastructure (electricity-air-layout), and operator working conditions are taken into consideration.

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5) Exclusions from the Return Policy

No refunds/returns will be given in the following cases:

• Incorrect/incomplete packaging or product information is provided.

• The sample data differs from the actual product data in the field.

• Use contrary to the instructions for use, unauthorized intervention, third-party service.

• Unsuitable electrical/pneumatic/infrastructure conditions

• Failure to perform periodic maintenance, malfunctions caused by consumables.

• Revisions/option changes made at the customer's request.

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6) Spare Parts and Consumables (If any)

For standard spare parts, returns are considered provided they are unused, undamaged, and in resalable condition. Parts manufactured to order or custom-sized/made parts are non-returnable.

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7) Application and Communication

You can submit your return/cancellation/non-conformity requests through the following channels:

Email: info@zayteknoloji.com

Phone: +90 264 276 15 55

Address: Erenler Neighborhood, 1234th Street, No: 15, Erenler / Sakarya

Please include the following information in your application if possible:

• Company name / authorized person / contact information

• Relevant offer/order/invoice information (if any)

• Product/model/serial number (if any)

• Problem description + photo/video (if any)

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8) Refund and Return Policy Updates

This policy is subject to change in legislation, updates to business processes, or revisions to company practices. The refund and return policy may be updated if necessary.The changes are considered effective from the date they are published on the website.

ZAY TECHNOLOGY reserves the right to make changes to this policy document without prior notice. It is the responsibility of users to keep up-to-date with the current and valid text.