At Zay Teknoloji, our feedback policy aims to enhance customer satisfaction and service quality. The opinions of our users become a crucial resource for the development of our company. Furthermore, feedback directly shapes our services. Therefore, we collect and evaluate our customers’ views as part of our comprehensive feedback policy.
How Feedback is Collected
Our customers and business partners can provide feedback through the following channels, crucial to our feedback policy:
- Feedback Form: Click here for the form!
- Email: info@zayteknoloji.com
- Phone: 0264 276 15 55
- WhatsApp:0 533 022 56 77
- Social Media Accounts: Instagram, Facebook, Linkedin, Twitter (X), Tiktok, Google, Youtube
- Address: Erenler, 1234. Sokak No:15, 54200 Erenler/Sakarya
All feedback received through these channels is forwarded to the relevant departments for evaluation,. followingThis process follows our feedback policy.
Feedback Evaluation
Feedback is analyzed through a defined process. First, each piece of feedback is categorized and responded to as soon as possible. As a result, Zay Teknoloji considers all feedback. andIt makes necessary corrections based on our feedback policy.
Transparency and Communication
Zay Teknoloji adheres to the principle of transparency during the feedback process. In this regard, when feedback is received, we inform our users about the situation. andWe take necessary actions based on their suggestions. Ultimately, this transparent approach enhances customer satisfaction and strengthens the trust relationship, as outlined in our feedback policy.
Improvement Process
In addition to responding to feedback, Zay Technology also uses this information to improve its services. Thus, our users’ suggestions play a role in determining our company’s future strategies and initiate the continuous improvement process emphasized in our principles.
Conclusion
Our feedback policy contributes to Zay Teknoloji’s ongoing efforts to improve customer satisfaction. Therefore, every user plays a critical role in the success of our company through their participation in our feedback policy.
Other Policies
You can access our other policies that support our company’s quality approach through the following links:
